Job Description: Job Summary We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat operations for the process. The candidate will be responsible for driving sales performance, managing team productivity, ensuring service excellence, and achieving business targets. Key Responsibilities Team Management ∙ Lead, coach, and motivate a team of Email & Chat Executives. ∙ Monitor attendance, productivity, and adherence to process guidelines. ∙ Conduct regular performan…
Required Skills
Email Support
Chat Support
Customer Service
Performance Management
